Mission & Values

Mission Statement:

Every customer is the most important visitor on our premises. They are not dependent on us. We are dependent on them. They are not an interruption of our work, they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favor by serving them. They are doing us a favor by giving us the opportunity to do so. They are not people to argue with. Nobody has ever won an argument with a customer. They are people who bring us their wants. It’s our job to handle those wants profitably for them and for ourselves.

Vision Statement:

Open Door Hospitality is a market leader in hotel management, real estate and development services. Excelling in providing exceptional customer experiences and delivering increased value, Open Door Hospitality is focused and positioned for growth in the Midwest.

Our vision is to create a culture and environment that will encourage and promote positive associate morale, enhance guest satisfaction and drive desired profitability in all of our hotel assets.

The following practices will allow us to achieve our vision:

Our Customers Are First

Passionate about Community Involvement

Excellence through Change

New and Innovative Ideas

Developing Successful Properties and Engaged Leaders

Open Door Communication

Opportunities Are Endless

Raising the Bar with Integrity, Achievement and Profitability