It all started years  back in 1980’s when family got involved in buying , operating and developing economy segment franchised hotels in small towns located in America’s heartland where providing great service at a clean, comfortable and well appointed rooms was the primary goal. 1990’s brought the focus of development mainly in Iowa and surrounding states. Open Door Hospitality subsequently was founded in 1997 in Iowa by Atul Patel with a vision to establish open door policy… welcoming guests at every opportunity at all times through establishing structure, maintain  sustained growth, development, ventures in new areas, embracing innovations with changing times. At Open Door Hospitality, our team is focused on one and only one fact:

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so. He is not someone to argue with. Nobody ever won an argument with a customer. He is a person who bring us his wants. It’s our job to handle them profitably to him and to ourselves.”